I'm news trader. I opened BUY STOP and SELL STOP 1 minute before news release. and I get some profit from this trading style. after 2 weeks trading then I decided to withdraw my profit. but suddenly they reject my withdrawal and cancel my profitable trades from my mt4 account. but the funny thing, I have another mt4 account with same trading method ( I use the same news trading EA) with the result is LOSS, but somehow they refused to cancel my loss trades. they said "The profit or loss of those positions which are opened by the client is acceptable only if the positions are connected to the bank. Any trade which lasts more than 7 minutes will be connected to our providers but if it lasts less, it needs to be checked according to our providers’ reports. For more information, please follow this link: https://fxglory.com/user-agreement/" this is the chat transcript between me & the customer service support: "You are now chatting with Walid .M - English Support 15:56 Walid .M: Welcome to Fxglory live chat, my name is Walid. Please mention your account number to start a conversation. 15:56 me: Hi Walid. 15:56 me: mt4 account: 47854 15:56 me: why fxglory deducted by balance ? 15:57 me: 361 usd ? 15:57 me: now the balance only left 80 usd 15:57 Walid .M: Hello Aziz, please hold a moment, 15:58 Walid .M: Due the scalping rule, some trades has been removed, 15:58 Walid .M: The profit or loss of those positions which are opened by the client is acceptable only if the positions are connected to the bank. Any trade which lasts more than 7 minutes will be connected to our providers but if it lasts less, it needs to be checked according to our providers’ reports. For more information, please follow this link: https://fxglory.com/user-agreement/ 15:59 me: how come? 16:00 Walid .M: As per the scalping rule, which is mentioned at our user agreement, 16:00 me: if you accepted my requested trade, it means you accept it no matter the result profit or not. 16:01 me: and why u only remove the profit. there's some trade that opened in less than 1 minute but the result is loss. why u don't cancel this trade too, sir ? 16:01 Walid .M: Any trade which lasts more than 7 minutes will be connected to our providers but if it lasts less, it needs to be checked according to our providers’ reports. 16:02 me: it's inconsistency policy. which give damage to the traders, but give money to fxglory. how come u survive with this tricky & cheat rule in the forex industry 16:02 me: again, why u only cancel profit from scalping trades. why u don't cancel loss from scalping trades ? 16:03 Walid .M: It is the company rule Aziz, 16:03 me: it's weird. 16:03 me: it means u steal the money from your customer. 16:03 me: I ask fxglory to give all my deposit back. 16:04 Walid .M: All company rules mentioned at our user agreement, 16:05 me: you can also check from my other mt4 account: 47855 16:06 me: and can u also cancel my scalping trades on that account? 16:06 me: just remain the deposit. 16:06 me: just be consisten with your own rule. come on. 16:08 me: Hello, sir ? 16:08 Walid .M: No trades been removed regarding the mentioned account. no.47855, 16:08 me: why? because it all loss trade? 16:08 me: if profit then removed, if loss then just ignore? how come? funny.. 16:09 Walid .M: It have to be checked, 16:10 Walid .M: Are there any other questions that I can assist you with? 16:10 me: just check account 47855. and pls cancel all scalping trades as well like my other account? 16:10 me: I need my deposit back 16:11 me: i can try to find other trading style.. 16:11 Walid .M: You can order for withdrawal, and it will be processed accordingly, 16:12 me: but first pls remove all scalping trades on that account. u cancel my USD 361 profit in account 47854 but you ignore my loss trades in account 47855 ? it's not fair, Sir.. 16:13 me: both account use same trading style. all is scalping less than 1 minute. 16:13 Walid .M: The related department checking the all trades and act due the company rules, 16:14 me: I will wait for that. 16:14 me: how long the process ? 16:15 Walid .M: Sorry sir, did you mean the time for checking the trades? 16:16 me: yes 16:16 Walid .M: No exact time, related to management, 16:17 me: funny " my mt4 account after I submitted wd request, they cancel 361 usd profit: then they wiped my scalping trades: up load pictures my advice is never trade with fxglory. They're scammer & steal your money!! stay away from them!